Privacy Policy

Effective Date: May 12, 2026

Welcome to HomeCart Limited. HomeCart operates this website, store, and all related services, content, tools, features, products, and applications to provide customers with a seamless and secure shopping experience.

This Privacy Policy explains how HomeCart collects, uses, stores, and discloses your personal information when you access or use our services, make purchases, communicate with us, or otherwise interact with our platform.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

A. Personal Identification Information

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

B. Payment & Financial Information

  • Debit or credit card details

  • Mobile money payment details

  • Billing information

  • Transaction confirmations

  • Payment history

Please note that payment information is processed securely through trusted third-party payment providers and Shopify.

C. Account Information

  • Username and password

  • Account preferences and settings

  • Wishlist and saved items

D. Transaction Information

  • Products viewed or purchased

  • Cart activity

  • Order history

  • Returns, exchanges, and cancellations

E. Device & Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Cookies and usage data

F. Communication Information

  • Customer service inquiries

  • Emails, chats, calls, and feedback submitted to us

2. How We Collect Information

We collect information through:

Direct Interactions

When you:

  • Create an account

  • Place an order

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

Automated Technologies

We automatically collect certain information through:

  • Cookies

  • Browser tracking technologies

  • Website analytics tools

Third Parties

We may receive information from:

  • Shopify

  • Payment gateways

  • Delivery partners

  • Advertising and analytics providers

3. How We Use Your Information

We use your personal information to:

Provide Our Services

  • Process and fulfill orders

  • Manage accounts

  • Arrange deliveries

  • Handle returns and exchanges

  • Improve customer experience

Improve & Personalize Your Experience

  • Recommend products

  • Save shopping preferences

  • Customize website content

Marketing & Promotions

  • Send promotional emails and SMS notifications

  • Inform you about offers, discounts, and new products

  • Display relevant advertisements

You may opt out of marketing communications at any time.

Security & Fraud Prevention

  • Verify transactions

  • Prevent fraud and unauthorized access

  • Protect customer accounts and platform security

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful government requests

  • Enforce our policies and terms

4. Sharing & Disclosure of Information

We may share your information with trusted third parties including:

  • Shopify and related technology providers

  • Payment processors

  • Delivery and logistics partners

  • Cloud storage and IT providers

  • Marketing and analytics partners

We may also disclose information:

  • To comply with legal obligations

  • To protect our rights and users

  • During a merger, acquisition, or business restructuring

We do not sell your personal information to third parties.

5. Shopify Services

HomeCart is powered by Shopify, which provides the e-commerce infrastructure for our services.

As part of providing these services, Shopify may process your personal information in accordance with the Shopify Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Deliver relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information.

However, no online platform or electronic transmission can be guaranteed to be completely secure. Customers are encouraged to protect their login credentials and avoid sharing sensitive information through unsecured channels.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain legal and accounting records

  • Resolve disputes

  • Enforce agreements and policies

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request transfer of your data where applicable

To exercise these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services. HomeCart is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information to us, please contact us immediately so appropriate action can be taken.

12. Changes to This Privacy Policy

HomeCart may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page together with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please get in touch with us:

HomeCart Ghana
7 Okyeame Anum Street
Community 22, Tema, Ghana
Digital Address: GB-059-7692

📧 Email: support@homecart.com.gh
🌐 Website: www.homecart.com.gh